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Privacy & Terms

Terms of Service

Privacy Policy and Terms of Service for Egonex.

Last updated
2026-10-23
Effective
2026-04-19
Language
English

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding legal agreement between you and Infinite Universe, Inc. (a Delaware corporation, registered at 8 The Green, Ste A, Dover, DE 19901, United States; referred to as “Infinite Universe”, “we”, or “us”). By creating an account or accessing the Egonex mobile application, website, or any related services (the “Service”), you agree to be bound by these Terms and by our Privacy Policy.

  • Effective date: 2026-04-19
  • Last updated: 2026-10-23

If you do not agree, do not use the Service.

2. Eligibility and Account Registration

You must be at least 18 years of age to use the Service. By registering, you represent that you are 18 or older, that the information you provide is accurate and complete, and that you will maintain the accuracy of that information. You may not register on behalf of anyone else, impersonate others, or create more than one active account.

Guest access. You can contact a Seller or place an order from a Seller’s public page without creating an account, using only your email address. These Terms apply when you do. Your messages and orders are linked to that email address, and if you later create an account with the same email address, they become part of that account.

3. Permitted Use

Subject to these Terms, Egonex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal purposes, including browsing matches, exchanging messages, and using AI-powered features, and — if you are a Seller — to offer and deliver your services through the marketplace in accordance with Sections 8 through 10.

4. Prohibited Conduct

You agree that you will not, and will not attempt to:

  1. Harass, threaten, stalk, or abuse any person.
  2. Post hate speech, sexual content involving minors, or content that sexualizes minors in any way.
  3. Engage in fraud, phishing, or deceptive practices.
  4. Send unsolicited commercial messages or spam.
  5. Use the Service for prostitution, escort, or similar services.
  6. Post content that infringes intellectual property rights, rights of publicity, or rights of privacy.
  7. Reverse engineer, decompile, disassemble, or tamper with the Service.
  8. Scrape, crawl, or index the Service without written permission.
  9. Circumvent rate limits, captchas, or other security mechanisms.
  10. Create, upload, or distribute malicious software or code.
  11. Misrepresent your identity or impersonate another person.
  12. Use automated bots, scripts, or AI-generated identities to impersonate real people.
  13. Solicit money, personal credentials, or sensitive information from other users.
  14. Share another user’s private information without consent.
  15. Use the Service to violate any applicable law, regulation, or third-party right.

Violations may result in content removal, account suspension, or permanent account termination, at our sole discretion.

5. User-Generated Content and License

You retain ownership of the content you post on the Service (“UGC”). By posting UGC, you grant Egonex a worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, modify, display, and distribute your UGC solely for the purposes of operating, promoting, and improving the Service. This license ends when your UGC is removed from the Service, except for backups and copies already shared with other users.

You are responsible for ensuring you have the necessary rights to post UGC. Egonex is not obligated to review UGC but reserves the right to remove content that violates these Terms.

We do not use your UGC to train third-party AI models without your separate, explicit consent. If that ever changes, we will notify you in advance.

6. Reporting, Moderation, and Blocking

Egonex provides in-app reporting and blocking tools:

  • Reporting. You can report any user or piece of content. We aim to respond to reports within 24 hours.
  • Blocking. You can block any user; blocked users cannot message you or see your profile.
  • Enforcement. We apply a tiered response — warning, temporary restriction, suspension, permanent ban — based on severity, history, and risk.

7. Fees for Using Egonex

Egonex is currently free to use. The only fee we charge is the platform service fee on completed Collab Orders described in Section 8. If we offer paid features in the future, we will show the price and the terms that apply before you buy.

Payment terms specific to marketplace Collab Orders between Users are governed by Sections 8 through 10.

8. Marketplace Services and Collab Orders

  • Platform role. Egonex provides a marketplace where Users may offer and purchase services from one another (each, a “Collab Order”). Egonex is not a party to any Collab Order between Users. Egonex does not endorse, guarantee, or assume responsibility for any User’s offerings, deliverables, conduct, or representations.
  • Independent contractor relationship. Users who sell services through the platform (“Sellers”) are independent contractors. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between Sellers and Egonex.
  • Eligibility. To sell services, you must set up an account with our payment provider, Stripe, including its identity verification. Currently, Sellers based in the United States, the United Kingdom, Canada and Switzerland can receive payments through the platform.
  • Fees. Egonex collects a platform service fee on each completed Collab Order, deducted automatically from the Buyer’s payment before funds settle to the Seller. The fee is set when the order is created, and the Seller sees it before sending the order and on the order itself:
    • Buyers who come to the Seller on their own — for example through a link or code the Seller shared, by opening the Seller’s page directly, or from a search engine: ten percent (10%) of the order amount plus US$0.75 per order.
    • Buyers Egonex brings to the Seller — through the Egonex seller directory or search, Ego’s recommendations, people search, AI agents using Egonex’s agent interfaces, posts on Egonex, or links in Egonex’s own advertising, social media accounts, emails and invitations (including advertising for a single Seller’s page): fifteen percent (15%) plus US$0.75 on the first paid order between that Buyer and that Seller. Later orders between them are charged at ten percent (10%) plus US$0.75.
    • How a Buyer reached a Seller is recorded the first time they are in contact on Egonex (a message, a question or an order) and does not change afterwards. Where it cannot be determined, the ten percent (10%) rate applies. The fee never exceeds the order amount.
  • No advice; no endorsement. Listings, profiles, ratings, and content provided by Users do not constitute professional advice. You are solely responsible for evaluating each Seller and Service before purchase.

9. Order Lifecycle and Order Finality

  • Order creation. A Seller creates a Collab Order, or a Buyer sends a request that the Seller accepts, specifying the title, description, amount, and a delivery time chosen when the order is created, up to the maximum shown in the app. The delivery time is counted from when the Buyer’s payment is completed or, for a Buyer’s request, from when the Seller accepts it.

  • Buyer payment. A Buyer (“Buyer”) pays the order amount on Stripe’s checkout page. The payment is charged when it is made, and it is made to Egonex as the Seller’s limited payment collection agent (see Section 10). Once the Buyer has paid Egonex, the Buyer has paid the Seller.

  • Delivery. The Seller must mark the order as delivered before the deadline. Marking delivery requires submitting a delivery message and at least one piece of supporting evidence (file, screenshot, or referenced message).

  • Buyer confirmation window. After the Seller marks delivery, the Buyer has twenty-four (24) hours to confirm receipt. If the Buyer confirms, or if the 24-hour period elapses without action, the order is automatically completed, and Egonex then settles the order with the Seller under Section 10.

  • Order finality.

    An order is final when the Buyer confirms it, or when it is completed automatically under this Section.

    After an order becomes final, Egonex does not offer refunds, reversals, dispute mediation, or post-sale customer-service intervention.

  • Cancellation and refunds before an order is final. Before an order is final:

    • If the Seller declines a Buyer’s request, does not accept it in time, or fails to deliver by the deadline, the order is cancelled and the Seller owes the Buyer a refund. Egonex processes the refund on the Seller’s behalf to the original payment method. The refund is the amount paid minus the payment processing fee charged by the payment processor (Stripe). That fee is charged by the payment processor and is not returned when a payment is refunded; it is shown on the checkout page before you pay. How long a refund takes to arrive depends on the payment method.
    • If the Buyer fails to pay within the payment window, the order is automatically closed without charge to either party.

  • Refund requests before an order is final. Before an order is final, the Buyer may request a full or partial refund from the order, stating the amount and the reason and, optionally, adding up to five photos or screenshots. While a request is open, the order is not confirmed or completed automatically.

    • Before delivery. If the Seller has not yet marked the order as delivered, the requested amount is refunded right away and the order is cancelled.
    • After delivery. If the Seller has marked the order as delivered, the Seller has forty-eight (48) hours to agree or disagree; no answer counts as agreeing. If the Seller agrees, the requested amount is refunded and the order is cancelled.
    • Community review. If the Seller disagrees, Egonex invites up to nine members, selected at random from active members who have joined the Egonex jury (“Reviewers”), to review the request. Reviewers see the order details, the Buyer’s reason and photos, and the Seller’s answer and delivery evidence, but not the parties’ names or contact details. They vote within twenty-four (24) hours, and the first outcome to receive five votes decides the request. If not enough Reviewers are available or vote in time, Egonex decides the request.
    • Review fee. When Reviewers decide a request, a review fee of five percent (5%) of the order amount, and at least US$1, is deducted from the side that wins: from the refund if the request is granted, or from the Seller’s settlement if it is refused. No review fee is charged when Egonex decides. A Buyer who has had two requests refused by Reviewers in the past ninety (90) days pays the review fee in advance for a later request that goes to review, and it is returned if that request is granted.
    • Outcome. A granted refund is processed under the cancellation and refund rules above, minus the payment processing fee; any part of the order amount that is not refunded is settled with the Seller under Section 10. A refused request is settled with the Seller as a final order. Egonex may pause the listings of a Seller who has had two requests decided against them in the past ninety (90) days, or show them lower in search, while it looks into the matter.

  • Reviewers. Members can join or leave the jury at any time in the app; leaving does not affect requests they have already been invited to review. Members invited to review agree to vote honestly on the materials shown, to use them only for the review, and not to contact the parties or share the materials. The review fee is shared equally among the Reviewers whose vote matches the outcome and is paid to their Stripe account. A Reviewer who has not set up payouts receives it once they do; an amount not claimed within ninety (90) days lapses.

  • Statutory rights. Nothing in this Section limits any non-waivable consumer rights you may have under applicable law, including the right to dispute unauthorized charges with your card issuer.

10. Payments, Payouts, and Disputes

  • Limited payment collection agent. Each Seller appoints Egonex as its limited payment collection agent, solely to receive payments from Buyers for the Seller’s Collab Orders and to process the refunds the Seller owes Buyers. Egonex acts only for the Seller; it does not act for the Buyer or as an intermediary between Buyer and Seller. A Buyer’s payment to Egonex for a Collab Order is treated as payment to the Seller and satisfies the Buyer’s payment obligation to the Seller, and the Seller will provide the service as if it had received the payment directly.
  • Payment processing. Marketplace payments are processed by Stripe. Egonex does not offer stored balances or transfers between Users.
  • Settlement with Sellers. Under the Seller’s arrangement with Egonex, Egonex settles each Collab Order with the Seller after the order is final (Section 9) by transferring the order amount, minus the platform service fee (Section 8), to the Seller’s Stripe account. The funds then become available on Stripe’s settlement schedule. Sellers manage their payouts and bank details directly with Stripe.
  • Buyer authorization. By purchasing a Collab Order, you authorize Stripe to charge your payment method for the order amount when you pay. You represent that you are authorized to use the payment method provided.
  • Currency. All transactions are denominated in United States Dollars (USD). Sellers based outside the United States are paid out in their local currency: Stripe converts the amount at its exchange rate and deducts its currency conversion fee from the amount the Seller receives.
  • Taxes. Sellers are solely responsible for determining, collecting, reporting, and remitting any taxes arising from their use of the Service. Stripe may issue tax forms to Sellers as required by law. Where the law requires it (for example in the United Kingdom and Canada), Egonex reports Sellers’ identification and earnings information to tax authorities and may ask Sellers for their tax identification number; payouts may be paused until it is provided.
  • Chargebacks. If a Buyer initiates a chargeback or payment dispute with their card issuer, Egonex may, at its discretion, contest the chargeback using evidence provided by the Seller (including delivery messages, attachments, communications, and order timestamps). While the dispute is open, Egonex may hold the Seller’s settlement for that Collab Order and, if the settlement has already been transferred to the Seller’s Stripe account, reverse that transfer. If the dispute is resolved in the Seller’s favor, Egonex transfers the held or reversed amount to the Seller. The Seller is responsible for amounts ultimately reversed in favor of the Buyer; where a reversal leaves the Seller’s Stripe balance negative, the shortfall, together with associated fees and losses, may be recovered from the Seller’s future earnings.
  • Card details. Egonex does not store full payment-card numbers. Card details are collected and handled by Stripe.

11. AI Features — Important Disclaimer

Parts of the Service use AI systems to suggest matches, summarize conversations, or provide companionship-style dialogue.

  • Ego learns about you as part of the Service. To find the right people for you, Ego builds and keeps updating an understanding of you from your profile and your activity on Egonex, as described in Section 2A of the Privacy Policy. This is how Egonex works, so it begins when you create your account, and by creating an account you agree to it. You can see, correct and delete what Ego has learned as described in the Privacy Policy, and you can delete your account at any time. If you use guest access (Section 2), Ego does not build this understanding of you.
  • Ego’s understanding of you is made of inferences. It can be wrong; tell Ego when it is, and do not treat it as a professional assessment of you.
  • Expanded search. When you ask Ego to look beyond Egonex, you authorize us and our partners to contact people outside Egonex on your behalf, using the description Ego shows you before it is sent. You are responsible for that description not containing anything unlawful or anyone else’s private information.
  • AI matching is not a guarantee of compatibility, suitability, or safety. Always exercise your own judgment.
  • AI responses may contain errors, biases, or outdated information. Do not rely on AI output for professional, medical, legal, or financial advice.
  • If you are in crisis (for example, thoughts of self-harm or suicide), contact emergency services immediately. In the United States, you can call or text 988 (Suicide & Crisis Lifeline). Outside the United States, contact your local emergency number.

12. Intellectual Property

The Service, including its software, trademarks, logos, and visual design, is owned by Egonex or its licensors and is protected by intellectual property laws. These Terms do not grant you any right in Egonex’s trademarks, logos, or trade dress. DMCA notices may be sent to dmca@egonex.ai.

13. Termination and Account Deletion

You may terminate your account at any time through Settings → Account → Delete account. Account deletion works as described in Section 4 of the Privacy Policy. Egonex may terminate or suspend your account at any time for violation of these Terms. Sections 5, 8, 9, 10, 11, 14, 15, and 16 survive termination.

14. Disclaimers and Limitation of Liability

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. Egonex disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

To the maximum extent permitted by law, Egonex’s total aggregate liability arising out of or in connection with the Service is limited to the greater of (a) USD 100 or (b) the amount you paid to Egonex during the twelve (12) months preceding the claim. Egonex is not liable for indirect, incidental, special, consequential, or punitive damages.

Some jurisdictions do not allow certain warranty disclaimers or limitations of liability; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

15. Arbitration and Class Action Waiver

PLEASE READ CAREFULLY — THIS SECTION AFFECTS YOUR LEGAL RIGHTS.

Any dispute arising out of or relating to these Terms or the Service shall be resolved through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. You and Egonex agree that no class, collective, or representative proceedings are permitted.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@egonex.ai within 30 days of first accepting these Terms. Include your name, email, and a clear statement that you opt out. Small claims court remains available to both parties.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original.

17. Governing Law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-laws principles. Venue for non-arbitrable claims is the state and federal courts located in Delaware.

18. Contact