Privacy Policy

0. Who We Are

This Privacy Policy (“Policy”) is issued by Infinite Universe, Inc. (a Delaware corporation, registered at 8 The Green, Ste A, Dover, DE 19901, United States; “we”, “us”, or “our”). It explains how we collect, use and share information when you use the Egonex mobile application, website, or any related services (the “Service”).

Effective date: 2026-04-19
Last updated: 2026-10-07

By creating an account or using the Service, you acknowledge that you have read and understood this Policy.

1. Information We Collect

Information you give us

Account information: your email address, phone number (for verification codes), password, and sign-in details if you sign in with Apple or Google.
Profile information: for example your name, photo, age, gender, occupation, education, where you live, interests, personality, goals, and the lifestyle preferences you choose to share.
Conversations with Ego: what you type, and the voice messages, images and files you send to Ego.
Messages and posts: messages you exchange with other users, and your posts and comments.
Notes: the notes you write in Notes and the images and files you attach to them. For voice notes we keep the text, not the recording.
Purchases and orders: your subscription, marketplace orders and transaction records. We do not receive full card numbers.
Seller payout and tax information: if you sell services, Stripe collects your identity, bank and tax details. We receive what we need to run your payouts and, where the law requires it, to report your earnings to tax authorities.

Information collected automatically

Device and usage information: device type, operating system, app version, device identifiers, push token, IP address, time zone, and how you use the Service — for example the requests you make, the matches you view, accept or decline, and the feedback you give.
Location: your approximate location based on your IP address, and your precise location only if you allow it.

Information from other sources

Sign-in details from Apple or Google if you sign in with them, and subscription status from the App Store or Google Play.
Only if you opt in at the end of sign-up: publicly available professional information about you, obtained from a data partner using your verified email address.

Inferences. Our AI models draw conclusions about you from the information above — for example your current situation, what you are looking for, and what kind of people are likely to be a good fit for you (Section 2A).

We do not ask for government ID numbers, medical records or bank account numbers. Some things you choose to share — for example lifestyle habits or things you mention in conversation — may be sensitive. We use them only to provide the Service.

2. How We Use Information

To provide the Service — matching, messaging, Ego’s replies and suggestions, Notes, payments and orders.
To personalize it — building Ego’s understanding of you, so that the people Ego finds and the advice it gives fit you (Section 2A).
Expanded search — when you ask for it, looking for suitable people outside Egonex (Section 3A).
Communication — verification codes, service announcements and support.
Safety and security — preventing fraud and abuse, and enforcing our Terms of Service.
Improving the Service — understanding how features are used and fixing problems.

We do not sell your personal information, and we do not track you across other companies’ apps or websites.

2A. How Ego Learns About You

Ego is the AI assistant at the center of Egonex. To find the right people for you, Ego builds and keeps updating an understanding of you from your profile, your conversations with Ego, your messages and posts, and your activity on Egonex. This is how Egonex works, so it begins when you create your account; by creating an account you agree to it.

Ego’s understanding of you is made of inferences written by AI models. It can be wrong, and some of it may touch on sensitive parts of your life where that is relevant to helping you. We use it only to operate Egonex: to find people for you, to match you when other users are looking for someone, and to shape Ego’s replies. We do not sell it, use it for advertising, or use it to make decisions about credit, employment, housing or insurance.

Your notes. Your notes and the files in them are never shown to other users. Ego does not learn from them on its own: it uses a note or file only when you ask it to — for example when you ask Ego about it — and that conversation then counts like any other conversation with Ego. A passage you choose with “Let Ego remember” becomes part of Ego’s memory of you until you delete it.

Your controls. Tell Ego when it is wrong. In Settings you can see and delete the memories Ego keeps and turn location on or off. To get a copy of, or delete, what Ego has learned about you, email privacy@egonex.ai. Deleting your account ends this processing.

We share information only as needed to operate the Service:

With other users. Your profile and the content you choose to share are visible to other users as each feature describes. Your notes stay private.
With service providers that work for us under contract, only for the task they perform for us:
- cloud hosting and storage;
- AI model providers that power Ego and other AI features;
- SMS and email delivery;
- network security and content delivery;
- maps and location services;
- sign-in, push notifications and app stores (Apple and Google);
- payment processing (Stripe for web purchases and marketplace payments; the App Store and Google Play for in-app purchases). Sellers’ identity and bank details are collected and held by Stripe, not by us.
With expanded-search partners, only when you use expanded search or opt in to the profile lookup described in Section 1 (Section 3A).
With tax authorities, if you sell services from a country where the law requires it (for example the United Kingdom and Canada): we report your name, address, date of birth, tax identification number and the amounts you were paid, and we give you a copy of what we report.
For legal reasons, when required by law or legal process, or to protect the rights, property or safety of our users, the public or us.

3A. Expanded Search and People Who Are Not Egonex Users

When Ego cannot find a suitable person on Egonex, you can ask it to look further. Before anything is sent, Ego shows you the description it will use, written so that it does not identify you. If you confirm, we and our partners use it to find suitable people outside Egonex, to invite them by email, and in some cases to post the request on social media. The people we contact see only the request and the work details you gave, such as the location and any budget — never your name or contact details.

To do this we process limited information about people who are not Egonex users: publicly available professional information and business contact details, used only to send a relevant invitation. Every invitation explains why it was sent and how to stop further messages. If you are not an Egonex user and want to know what we hold about you, or want it deleted, email privacy@egonex.ai.

4. SMS Messaging Practices

We send text messages only for verification codes — for sign-up, sign-in and sensitive account changes. We do not send marketing text messages.

Consent. When you enter your phone number and tap or click the button to send a code, you agree to receive verification codes from Egonex by SMS.
Frequency and cost. Message frequency depends on how you use the Service, usually one message per verification. Message and data rates may apply.
Opting out and help. Reply STOP to any message to stop receiving them, or HELP for help. You can also contact support@egonex.ai. After opting out you can still sign in with email, Apple or Google.
No sharing for marketing. Your phone number and SMS consent are never sold or shared with third parties for marketing purposes.
Carriers are not liable for delayed or undelivered messages.

5. Your Rights and Account Deletion

You can ask to access, correct, get a copy of, or delete your personal information. Many controls are in the app: you can edit your profile; manage location and your memories in Settings; and edit, delete or export your notes in Notes. For anything else, email privacy@egonex.ai.

Deleting your account. You can delete your account in Settings. It is deactivated right away and hidden from other users. You can restore it by signing in within 30 days; after that, we delete your personal information, except:

information we must keep by law, such as tax and transaction records;
records of marketplace orders, delivery evidence and payment disputes, kept for 7 years after the order is completed or, if a payment dispute was filed, for 7 years after the dispute is closed; a conversation in which an order was placed is kept with that order;
messages you sent, which stay visible to the people you sent them to;
a record of your deletion request, kept for 24 months;
the reasons we gave other users for recommending you, and the details of actions our administrators took on your account, kept for one year after your account is permanently deleted;
limited records needed for safety and to handle disputes, each kept for a limited time.

We delete this information from our active systems when the 30-day period ends. Copies in our backups are deleted as those backups expire on their regular schedule; until then, they are not used for any other purpose, and if we ever restore from a backup, we first re-apply every deletion that has already taken effect.

Research copy (optional). When you delete your account, we ask whether you agree to let us keep a copy of Ego’s understanding of you and of your activity, with your name and account details removed, to help improve how Ego understands people in general. We keep it only if you choose to, for up to 24 months from your deletion request, together with the record of your consent; it is never used to contact you and is never linked back to an account. Your notes are never included.

6. Security and Retention

We protect your information with industry-standard measures, including encryption in transit and at rest and restricted access. No system is completely secure. We keep personal information while your account is active and as needed to provide the Service, and delete it as described in Section 5, unless the law requires us to keep it longer.

7. Children

Egonex is for adults. You must be at least 18 years old to use the Service, as our Terms of Service require. We do not knowingly collect personal information from anyone under 18; if we learn that we have, we close the account and delete the information. If you believe a child has given us personal information, email privacy@egonex.ai.

8. International Data Transfers

We store information in the United States. Some of our service providers may process it in other countries. We use contractual and technical safeguards to protect it wherever it is processed.

9. U.S. State Privacy Rights

If you live in California, you have the right to know what personal information we collect and how we use it, to delete it, to correct it, and to opt out of its sale or sharing. We do not sell your personal information or share it for cross-context behavioral advertising.

The categories of personal information we collect are described in Section 1. In the terms of the California law they include identifiers, internet and device activity, geolocation, audio and visual information, commercial information, professional information, inferences, and sensitive personal information (account log-in, precise location if you allow it, the contents of your messages, and sensitive details you choose to share). We use sensitive personal information only to provide the Service you ask for.

Residents of other U.S. states with comprehensive privacy laws have similar rights. To make a request, or to appeal a decision about your request, email privacy@egonex.ai. We will not treat you differently for exercising your rights.

10. Changes to This Policy

We may update this Policy from time to time. We will announce material changes in the app and by email at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated Policy.

11. Contact Us

Privacy: privacy@egonex.ai
Support: support@egonex.ai
Mailing address: Infinite Universe, Inc., 8 The Green, Ste A, Dover, DE 19901, United States